Dispatch Officer

City Of Wentzville   Wentzville, MO   Part-time     Administration / Clerical
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Posted on January 6, 2021

SALARY: $19.32 Hourly
OPENING DATE: 10/13/20
CLOSING DATE: 01/19/21 05:00 PM


Adventurers wanted! The City of Wentzville is seeking a Part Time Dispatcher. This position
performs law enforcement related communications. Operates the computer-aided dispatch
system, monitors and operates multi-line telecommunications and radio communications,
determines type and level of response necessary, accomplishes timely and effective dispatch of
emergency response units, monitors safety of responding units, and retrieves information from
local, state and federal information systems.

Part-Time Dispatchers work a varying schedule which generally includes 10 or 12 hours shifts.
Must be able to work scheduled nights, weekends, and holidays. Part-Time Dispatchers
generally cover open Full-Time Dispatch shifts in a dispatcher's absence.

The City was recently named to the St. Louis Post-Dispatch 2020 Top Workplaces list. This list is
based solely on employee feedback gathered through a third-party survey, which measures
several aspects of workplace culture, including how employees feel about pay, benefits,
managers and leadership – just to name a few. The City offers excellent benefits including
health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 12
holidays, 2 floating holidays, vacation time, sick time, tuition reimbursement, employee
assistance, a free recreation center membership and much more! Current employees note that
working for the City of Wentzville offers great opportunity for growth. The people are truly
amazing, the benefits speak for themselves and there's always room for advancement. Are you
ready for an adventure? Complete an application for the opportunity to join our team!

If selected after application review, the required Criticall Testing will be held on January 27 and


Essential Job Duties

  • Answer in-coming emergency and non-emergency calls from the public.
  • Obtain specific information from calls to ensure an effective response.
  • Code and enter information in CAD system and dispatch appropriate response units, i.e.,
    law enforcement, fire, medical, and tow by giving location, type, and other vital information
    concerning the emergency situation.
  • Monitor, receive, and enter status of responding units in CAD continuously and
    communicate updated information to units as required.
  • Coordinate response efforts of units by communicating status of emergency situations and
    dispatch backup units if necessary in accordance with the communication center
  • Receive citizen complaints and information calls and provide routine direction or
  • Broadcast All Points Bulletins, i.e. missing/wanted person(s), stolen/felon vehicles, natural
    disaster, severe weather, civil, and technological emergencies.
  • Receive and respond to requests from field units for primary and secondary services; i.e.,
    warrant, license, person checks, K-9 unit, towing, service utility providers, medical
    examiner, and chaplain, etc.
  • Compile, verify, update, and maintain data in the CAD system and perform necessary
    inquiries and entries in the MULES system.
  • Follow RsMO 576.050 in regards to Misuse of Official Information.
  • Assist staff in on-the-job training of new dispatchers by instructing, monitoring, evaluating,
    and reporting progress of trainees.
  • Monitor in-house security cameras, alarms for schools and banks, security of sally port,
    and after-hours lobby walk-ins.

Ancillary Job Duties

  • Ensure privacy and security by accurately disseminating information and shredding
    paperwork when necessary.
  • Perform other related duties as assigned.

Job Qualifications – Education, experience and training that are required or desirable in order
to effectively perform the job at the time of hire. An equivalent combination of education, training
and experience will be considered. Additional requirements and/or substitutions may be
requested and require the approval of HR.

  • High school diploma or equivalent required.
  • Criminal justice coursework desired.
  • MULES Certification required within six months of employment.
  • Must pass a comprehensive background investigation.
  • Maintain requirements as stated in RsMO Statute 650.340 for continuing education to
    maintain employment in good standing.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those
knowledge, skills and abilities commonly associated with this position.

  • Proficiency in use of basic business software (word processing, spreadsheets, email,
    presentations) and basic office equipment.
  • Knowledge of the layout of the City of Wentzville.
  • Ability to effectively and timely communicate information using multi-line phones, multiple
    radio channels, and CAD system.
  • Ability to develop call interpretation and decision making skills necessary for effective
    dispatch of appropriate emergency services.
  • Ability to effectively and timely perform multi-task emergency dispatch functions in volatile
    and stressful situations.
  • Ability to perform essential functions of 911 dispatching during CAD system failures.
  • Ability to communicate effectively, both orally and in writing, and to accurately follow oral
    and written instructions.
  • Ability to accurately enter complete data into computer while talking and listening.
  • Ability to effectively establish and maintain working relationships with customers, the
    public, field unit staff, and co-workers.
  • Ability to work rotating shifts and call back.
  • Regular attendance is a necessary and essential job duty.

Work Environment – Environmental or atmospheric conditions commonly associated with the
performance of the duties of this job.

  • Primarily an indoor work environment.
  • Exposure to moderate noise levels.

Physical Abilities – The physical demands described below are representative of those that
must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
essential duties.

  • Must be able to sit for extended periods of time.
  • Must be able to speak and hear clearly.
  • Must be able to perform repetitive wrist, hand, and/or finger movement in order to type
    and work on computer.
  • Must have finger dexterity and hand-eye coordination in order to work on computer,
    telephone, and related office equipment.
  • Must be able to lift up to 15 pounds.
  • Must have near vision and the ability to adjust focus.

The City of Wentzville is an Equal Opportunity Employer. The City does not discriminate on the basis of
race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other
legally protected status. The City of Wentzville makes every effort to fully comply with the Americans with
Disabilities Act. In compliance with the Americans with Disabilities Act, the City will provide reasonable
accommodations to qualified individuals with disabilities and encourages both prospective and current
employees to discuss potential accommodations with the employer. The City of Wentzville is a drug and
alcohol free work place. A pre-employment drug screen is required for all positions. The City of Wentzville
participates in E-Verify.


Agency: City of Wentzville
Address: 1001 Schroeder Creek Blvd, Wentzville, Missouri, 63385
Phone: 636-639-2190, 636-639-2007


City Of Wentzville

Wentzville , MO