Field Services Technician

City of Norwich   06360, CT   Full-time     Mechanic/Technician
Posted on March 21, 2021

City of Norwich Public Utilities

Field Services Technician $85,467.20 - $103,875.20

General Description
Under the general supervision of the Field Services General Foreman, installs and tests gas and electric revenue meters; repair appliances and heating systems; and activates and shuts off services. Trains and assists Field Services Apprentice Technicians.

Duties & Responsibilities

Responsible for on call rotation with a response time of 30-minutes to 16 South Golden Street

Keeps routine records and checks meter readings

Sets, disconnects and resets gas and electric meters

Lights appliances and checks operation for safety

Installs gas remotes

Troubleshoots electrical power problems (no power, partial power, etc.)

Performs all duties of a Utility Installer/Collector

Shop tests and calibrates residential gas meters and residential and commercial electric meters

Tests all configurations of electric metering in the field

Programs electronic gas and electric meters

Installs transformer rated metering and checks for proper rotation and billing multiplier

Performs gas and electric high bill complaints on customer’s premises

Inspects for violations of gas plumbing, venting and the NEC codes

Troubleshoots and makes moderately complex repairs to residential heating systems and appliances

Troubleshoots no gas trouble calls

Installs and repairs gas and electric water heaters

Responds to odor of gas trouble calls using gas test equipment both inside and outside

Builds new loops and repairs old loops for gas meter installations

Installs outside vents on high-pressure gas meters

Checks for and repairs gas leaks

Maintains truck stock for routinely-used parts and provides accurate data for billing

Determines parts needed for repairs and orders special parts for customers

Approves or rejects plumber’s work in accordance with the City Code

Installs, maintains and repairs residential and commercial HVAC systems under direction of a Chief Field Service Technician or the Field Service General Foreman


Removes and replaces electric meter boxes

Checks for diversion of power

Makes periodic checks of odorant level in gas

Converts various types of equipment from liquid petroleum to natural gas

Participates on Department-wide work teams and committees chartered to evaluate or improve processes and promote the overall goals of the Department

Works with management and fellow employees to identify and correct health and safety concerns

Participates in setting group goals, assessing group accomplishments and providing feedback for continuous process improvement

Identifies and takes advantage of opportunities to introduce other NPU products and services to customers