Telehealth Nurse

All nursing practice is based on the legal scope of practice, national and specialty nursing standards, Children's National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. Children's National supports the development of RN relationships within the community; specifically those relationships associated with the health and well being of the community at large. The Telehealth Nurse provides telephonic clinical assessment, advice, health education and counseling giving appropriate clinical disposition and facilitating referral. The Telehealth nurse engaging in telenursing practice assesses, plans, intervenes, and evaluates the outcomes of nursing care, using technologies such as the Internet, computers, telephones, telemonitoring equipment. The Telehealth Nurse would be responsible for accurately documenting in the electronic healthcare records of the patients medical records, and communicating with physicians, and or nurse practitioners as it relates to patient medical concerns.

Minimum Education

BSN 

Work Experience 

5 years - Pediatric Experience Preferred; Telehealth Nursing or Ambulatory

Required Licenses

Registered Nurse in District of Columbia and Maryland

Required Certifications

Cardio-Pulmonary Resuscitation (CPR); Certified Pediatric Nurse (CPN)

Required Skills/Knowledge

The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children's National. Have basic computer skills (experience with Microsoft Windows operating system database, word processing software, and electronic healthcare records) Ability to handle multiple phone lines. Clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education of pediatric and adolescent populations. Demonstrate effective prescription management skills. Application of the nursing process in telehealth care. Delivery of culturally sensitive, age-specific care to identified populations. Assessment and provision of care using telecommunication devices. Use of the clinical decision support tools. Demonstration of problem-solving, prioritization, collaboration, and customer relation skills. Communication skills: including effective listening, negotiation, counsel and crises management. Knowledge and appropriate use of internal and external resources (people, services, and materials.) Prevention and reporting of unusual occurrences and adverse events

Functional Accountabilities

Tele-Health Nursing

• Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi[1]feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.
• Comply with call/email/tasks management standards.
• Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi[1]feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.
• Manage clinical calls/emails/tasks using the nursing process; document caller encounters in the system.
• Be able to manage and document calls if computer system is down.
• Achieve telehealth and other applicable national certifications.
• Consult and collaborate with patients, families, physicians and other providers in shared decision making; advocate for patient and family.
• Be able to assist in all clinical matters as related to patient care.

Leadership

• Contribute to Magnet redesignation as evidenced by independent involvement of leadership in: committees, task forces and or community outreach if applicable.
• Communicate plan of care and ability to advocate to meet patients' needs; make suggestions for resolution system issues.
• Role model procedures for escalation of issues, utilize chain of command.
• Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff.
• Demonstrate a collegial and respectful relationship with peers, physicians, other providers and other departments.
• Take the lead to implement change and support management decisions.

Structural Empowerment

• Maintain regulatory requirements e.g. license, BLS, CPR and other required certifications.
• Initiate professional activities to enhance nursing practice; provide telephonic and electronic clinical assessment, advice, health education and counseling-giving appropriate clinical disposition and facilitating referral.

• Engage in active review of peers, and or clinical staff giving constructive feedback through timely participation of
• evaluations.
• Serve as a resource to clinical, and front desk staff as needed and know when to escalate to next level.
• Direct and participate in the development of patient care practices in order to advise and guide practice.

Professional Practice

• Analyze assessment data gathered from patient and family to ensure completion of database and plan of care within identified timeframes.

• Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate
• interventions.
• Direct prioritization and organization for complex patient with rapidly changing needs.
• Anticipate and proactively plan for educational needs verified with patient and family throughout the ambulatory process.
• Role models caring in all encounters with patient and family as evidenced by feedback from parents and an increase in patient satisfactions scores.
• Provide education to clinical staff through teaching when applicable.
• Participate in staff meetings.