Ambulatory Patient Care Tech - Full Time - ENT Clinic, DC

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience in an acute health care setting–preferably pediatrics (Required)

C.N.A, EMT, or PCT Certification (Required)

Functional Accountabilities
Clinical Activities

• Collect data and accurately document information for meaningful use including the chief complaint, current medications, allergies tobacco/smoking history and smoke exposure for all patients as reported by family; accurately obtain vital signs (TPR, BP), height, weight and head circumference; orient the family at the time of the visit to the clinic environment, paperwork, etc.

• Recognize abnormalities and report such to the Registered Nurse or Provider; assist in screening patients for pain using appropriate pain scale; recognize indicators of abuse and neglect and escalate positive findings to the Registered Nurse or Provider; recognize and remain with any child in distress, immediately institute Basic Life Support procedures when necessary; escalate any of the above to Registered Nurse or Provider for positive screen.

• Provide basic nursing care (e.g., provide nourishment, assist patient with ambulating, escort patient at time of discharge, etc.).

• Check and ensure all relevant equipment such as, but not limited to, scales, stadiometers, vital signs machines, otoscopes and

• ophthalmoscopes, oxygen and suction are in working order; performs corrective actions as needed and/or informs the Registered Nurse or appropriate person of repair needs.

• Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment including but not limited to POCT , lab draws as applicable to setting.

• Inform patient/guardian of collection process according to procedure; inform family of other clinical resources; offer brochures for specific health care needs of the family.

• Meet Joint Commission/DOH documentation requirements for clinic area.

• Complete clean sweep tool weekly.

Patient Flow and Unit Efficiency

• Help maintain a neat orderly environment.

• Assist with the preparation of the exam room to receive patients.

• Prioritize tasks and special requests; complete all tasks or report the inability to complete the task

• Obtain equipment and supplies and maintain PAR levels.

• Monitor waiting room and ensure families are kept informed of delays; provide directions to lab, radiology, cafeteria, etc.

• Identify children/families with special needs (i.e., child on stretcher , oxygen use, patient requiring isolation).

Communication

• Contribute to a positive work environment.

• Confer with appropriate personnel concerning unanticipated or unfamiliar problems.

• Greet patient/family and recognize different levels of education and adjust to meet the families’ needs; address families’ anxiety level; adapt to different personalities and emotions; monitor and report concerns or complaints to the Clinic Manager.

• and maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel.

Laboratory Competency

• Perform, evaluate and report QC protocol; identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff.

• Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges in a timely manner .

• Process specimens by centrifugation, allocating and sorting into specific test areas and for storage; coordinate the pick-up and delivery of specimens for Children’s Hospital, Quest and/or other reference labs; troubleshoot specimen-processing procedures.

• Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.

• Answer general information and specimen requirement questions and route technical questions to appropriate area for answers.

• Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems; order routine lab/POCT inventory and supplies.

• Collect blood specimens by venipuncture and capillary method; conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C.

Self Responsibly

• Follow directions precisely and maintain confidentiality .

• Attend in-services; be active in personal educational development; develops annual goals and a personal education program with the

• Supervisor; completes CHEX requirements.

• Maintains satisfactory time and attendance.

• Completes all Occupational Health requirements per policy and procedure

• Completes/maintains certification in Basic Life Support (BLS)

• Completes/maintains any certification or licensure as required by individual practice jurisdiction ( i.e. DC, Maryland, Virginia)

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance