MANAGER OF PROGRAM SERVICES - WELFARE TRANSITION PROGRAM & SNAP

LOCATION: CAREERSOURCE BROWARD 2890 W. CYPRESS CREEK RD., FT.
LAUDERDALE, FL 33309
EMPLOYMENT STATUS: FULL-TIME (37.5 HOURS PER WEEK)
EXEMPTION STATUS: EXEMPT
SALARY: MINIMUM STARTING SALARY DEPENDS ON EXPERIENCE.
DESCRIPTION:
CareerSource Broward (CSBD) has an exciting opportunity for a detailed, organized manager for
our Welfare Transition Program & Supplemental Nutrition Assistance Program. The selected data-
focused professional with solid leadership skills will monitor and guide assigned program staff and
participants to ensure they and the agency meet or exceed program performance requirements. If
you thrive in a fast-paced environment - this could be your position!
The position offers full benefits including medical, dental, vision, life insurance, short-term disability,
long-term disability, AFLAC, 457 deferred compensation plan with employer match, tuition
reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave
time.
Job Description
 Oversee and administer Federal and state-funded workforce development, the Welfare
Transition Program (WTP), the Supplemental Nutrition Assistance Program, Employment
and Training (SNAP EBT), and special grants.
 Monitor and guide assigned program staff and service providers on related contracts,
ensuring they meet or exceed contract and performance requirements.
 Manage all administrative functions according to local, state, and federal guidelines.
 Provide staff with ongoing technical assistance, consultation, and expert advice to meet or
exceed local and State performance measures.
 Conduct site visits, provide training and technical assistance, review and monitor files, and
maintain ongoing communications with program staff. Provide written corrective action to
program staff when necessary.
 Monitor and evaluate goals and performance standards. Prepare gap analyses for Staff.
Recommend strategies to improve and enhance performance. Analyze systems and make
continuous improvement recommendations so staff can meet or exceed program outcomes.
 Represent CareerSource Broward (CSBD) in investigating and resolving client issues and
other matters of significance. Represent the agency in handling complaints, arbitrating
disputes, and resolving grievances associated with assigned program staff.
 Develop expertise in the Welfare Transition Program, SNAP EBT program, other assigned
special grants, etc. Stay abreast of changes in designated subject matter and assist staff
with your expertise as needed.
 Oversee staff performance goals and objectives to ensure that programs meet established
goals.
 Review and analyze invoices on a timely basis. Determine trends and variances in
relationship to the budget. Develop action plans to resolve problems as a result of
variances.
 Serve as liaison between the agency and the federal, state, and local entities responsible
for administering the funded programs and grants.
 Verify that support staff comply with federal, state, and local regulations.
 Coordinate program activities with other support services agencies in the county.
 Prepare weekly, monthly, annual, and biannual reports as required.
 Analyze data generated by the State MIS Systems. Provide information regarding program requirements, reporting requirements, policies,
procedures, changes, form requirements, and other information.
 Research programmatic issues as necessary.
 Attend meetings representing CSBD to outside organizations, agencies, and others.
 Attend a wide variety of agency internal meetings.
 Coordinate activities with other CSBD departments as necessary.
 Participate in the agency’s quality improvement initiatives by continually focusing on
strategic planning and improving customer service.
 Communicate courteously and professionally with coworkers, management, staff, clients,
and the general public.
 Conform with and abide by all regulations, policies, work procedures, and instructions.
 Respond promptly when returning telephone calls and replying to correspondence, emails,
and faxes.
 Perform other duties as assigned.
Education and Experience Requirements
 A Bachelor's degree in business administration, social sciences, or related field is
preferable. Two years of job counseling, social work, or relevant experience developing,
coordinating, and processing systems are necessary.
 The incumbent must be experienced and demonstrate strong oral and written
communication skills since the position requires significant report writing and public
speaking responsibilities. The incumbent must be proficient in all Microsoft Office
applications and possess extensive Word and Excel skills. The incumbent must also be
able to utilize state workforce development databases and use the Internet to conduct
research and obtain data. The individual must use their transportation to travel from site to
site.
 Requires the ability to analyze data, problem-solve, and understand complex situations.
Also required is the ability to communicate orally and in writing; the ability to establish and
maintain effective working relationships with other employees at all levels and the general
public; good oral and written communication skills; good presentation and public speaking
skills; and familiarity with local economic conditions, social service agencies, and
geography.
 Knowledge of WTP and SNAP EBT regulations and laws, as well as knowledge of effective
case management procedures, is preferred

Apply Now!