Student Success CoachBrookdale Community College
Student Success Coach Brookdale Community College
The position of Student Success Coach provides students with the tools and resources to be successful in college. The Student Success Coach is responsible for building relationships with students to assist them in navigating the College's enrollment processes and transitioning successfully from high school to college. Through integrated work with faculty and the student, the Success Coach will deliver universal, seamless, personalized support. Using technology, they will monitor student progress at strategic, mandatory touch points with proactive early alerts and interventions. The Success Coach will maintain a meaningful relationship of sustained, shared responsibility with the student and active engagement in programs directed toward retention and student success.
Description of Duties/Selection Criteria
Manage and monitor a caseload of students, serving as the primary point of contact providing consistent, accurate and timely information about the College's policies and programs.
Leverage technology and high-engagement strategies, including but not limited to Degree Audit, the Student Planning tool and the CRM to connect with students and faculty at mandatory touch points throughout the year. Instruct students in the use of technology including Degree Audit function and Student Planning tools to develop and monitor their academic plan and status toward degree completion.
Support students in developing an educational plan and strategies to improve student success and facilitate completion to degree utilizing Guided Pathway models. Teach face-to-face, day, evening and online Student Success workshops and/or College Student Success Course as needed.
Mentor students in skills needed to be successful in college; prepare and present workshops on a variety of student success related topics; develop and maintain positive working relationships with faculty and staff to enhance communication, interventions and student success.
Advise students, in the area of, but not limited to, degree selections, transfer, probation and suspension, financial aid appeals, career resources and graduation.
Assist the Director of Enrollment Management with Early Alerts and other retention activities and initiatives utilizing the latest technology in sending these alerts at critical points in the semester.
Required participation in student programs and activities related to Enrollment, Orientation and other student success or retention related activities and collaborate with Student Success Division to facilitate relevant retention and success initiatives and other student activities.
*Educational Opportunity Fund (EOF) Duties and Responsibilities listed under Special Instructions to Applicants section.