Communications Officer, Exhibition Content Developer and Manager (Limited Term Employee - 3 years)

Bill & Melinda Gates Foundation   Washington, DC   Full-time     Information Services / Technology (IT)
Posted on June 23, 2022
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At the Bill & Melinda Gates Foundation we believe that by creating an environment for our employees to thrive personally and professionally, we will have maximum impact toward our missions to achieve our vision.Leadership and CultureOur culture shapes our choices about what we do and how we do it. We believe that energized people, working well together, fueled by great leadership in an inclusive environment can do extraordinary things. We expect foundation employees to intentionally and consistently embody our values of optimism, collaboration, rigor, innovation, and inclusion.We expect foundation leadership to demonstrate our leadership principles and management expectations. As a people leader, you are responsible for:

  • Creating a culture for impact by shaping an environment where your team thrives, and their unique perspectives and identities are valued.
  • Strategy development, refinement, and management to ensure your team goals align with overall foundation strategies.
  • Nurturing people and building great teams by prioritizing collective success, team development, setting expectations and assessing performance.

Division Summary

The Communications Division, led by the Chief Communications Officer, oversees the foundation's global communications strategy. The division brings together internal and external communications to advance the foundation's mission to create a more equitable world.The Office of the CCO ensures resources are aligned against insights and strategic priorities. We foster an inclusive, innovative, and high-integrity culture enabling environment in line with the values of One Global Foundation and Impact First. We advance the Communication Division's vision through clear processes and operations, ensuring close coordination with internal and external collaborators.The global Content and Campaigns team is responsible for targeting and engaging priority audiences with compelling content and campaigns to help advance our advocacy and programmatic goals and support the foundation's brand. The team is responsible for the development and implementation of integrated marketing campaigns and foundation brand channels in alignment with our priorities. The team includes Goalkeepers,, The Optimist, the Discovery Center, and the channel strategy and social media management for the foundation and our leadership.The Content and Campaigns team develops creative strategy and content in alignment with program strategies and brand guidelines to enhance audience engagement and drive advocacy and brand goals. The team defines the creative direction in alignment with the brand strategy and works with our program and regional communications functions to develop and implement premier content for a variety of digital channels and campaigns.

Team Summary

The Discovery Center serves as an impetus to educate, inspire, and motivate local and global awareness and action, working towards a world where all people are activated to create positive change.The Discovery Center is not readily described as one type of free, public space, but rather an intersection of visitor center, museum, convening space and action lab. AS A VISITOR CENTER - Located at the global headquarters of the Bill & Melinda Gates Foundation, the Discovery Center is a public space where all people are welcomed to experience the vision and work of the foundation and the individuals and organizations it partners with. AS A CONVENER- As a space for communities and all our audiences to come together through listening, sharing stories, and exchanging ideas, the Discovery Center demonstrates the power of individuals and groups to inspire change. AS A MUSEUM - The Discovery Center is a site that showcases ideas and stories and invites self-reflection and collective learning. AS AN ACTION LAB - The Discovery Center is a place that inspires action and challenges visitors to make a difference in their communities.We work across multiple platforms to achieve our visitor engagement goals of raising awareness, encouraging critical thinking, and fostering compassion in support of inspiring action. 

Role SummaryAs part of the Discovery Center team and reporting to the Senior Communications Officer for Interpretation & Visitor Engagement, this position plays a key role in exhibit management and developing new content, and updating existing content for the permanent galleries and temporary exhibits. The exhibit manager & content developer is responsible for researching and creating engaging content, and developing interpretive strategies for exhibit spaces, online exhibits, researching and writing label text, and relevant exhibit print and digital materials, and collaborating with Discovery Center staff to develop content for interactives and media. The exhibit manager and content developer will prioritize content development for the Discovery Center's permanent galleries and refresh project.

What you'll do!

  • Responsible for exhibit content development for the Discovery Center's permanent gallery refresh including content research, content development, interpretive strategies, visitor and collaborator research, literature and online review, theme and topic development, team brainstorm and research
  • Responsible for ongoing content development for permanent and temporary exhibits including text, images, interactives, digital, video, and audio. This includes texts for labels and scripts; editing, fact-checking, and revising while adhering to foundation guidelines, brand, and style.
  • Collaborate and coordinate with cross-functional teams including educators, project managers, designers, fabricators, UX designers, foundation staff, subject matter experts, community members, visitors, and Discovery Center staff.
  • Research and interpret Gates Foundation strategies, information, tools, and technologies. Coordinate vital updates and ongoing changes to exhibit content.
  • Establish clear exhibit goals, objectives, and key messaging and coordinate ongoing reviews at specified points in the process.
  • Establish and manage the exhibit timeline and budget
  • Coordinate content review by staff, advisors, and relevant partners, and incorporate all needed changes and updates.
  • Manage the flow of information and exhibit details across teams and the project timeline.
  • Ensure timely completion of work to meet deadlines and budgets
  • Stay current and informed in exhibit development field and pursue industry standard.

Who you are!

  • 10+ years of confirmed experience in exhibit and content development, exhibiting a thorough understanding of exhibit development process and design principles. Including but not limited to label text writing in museums including history, art, science, humanities, and other related museums
  • Creates and supervises budgets and documentation of tour plans, content and evaluation reports.
  • Experience in handling multiple projects simultaneously and meeting tight deadlines.
  • Thoughtful communicator and storyteller with experience in research and writing for diverse public audiences.
  • Tenured experience in universal design principles.
  • Significant experience writing experience narratives and scripts.
  • Bachelor's degree in natural sciences, museum studies, writing, journalism, or related field; Master's degree highly preferred.

Who you are continued...

  • Excellent verbal and written communication skills and ability to write clearly, concisely, and creatively.
  • Ability to work successfully in a team environment as well as independently.
  • Ability to balance multiple projects in a timely manner.
  • Ability to develop a thematic structure for exhibits using various methods and techniques that communicate concepts to general audiences.
  • Ability to read and understand, historic, art historic, and scientific literature.
  • Knowledge of exhibit evaluation methods in informal education settings.
  • Knowledge of conservation factors and proper presentation of artifacts.
  • Knowledge and skill in museum exhibit methodology.
  • Meticulous and accurate.
  • Skilled in using Microsoft Office and other digital media tools and equipment to create and manipulate text documents, spreadsheets, images, and other digital assets. Familiarity with Adobe Creative Suite is a plus.
  • Ability to ensure that exhibit content is intellectually and emotionally engaging.
  • Experience writing for UX and or AR experiences a plus.

Location: Seattle or Washington D.C.Term: This is expected to be a 3-year LTE (limited term employee) position.Hiring/Reports to Manager: Senior Communications Officer, Interpretation & Visitor Engagement.Visa: The ability to legally work in the country where this position is located without visa sponsorship is necessary.


Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Depending upon your work location, we may require proof of full vaccination against COVID-19 and any recommended booster doses. All employees based in the United States are to provide proof of full vaccination upon hire and any recommended boosters, subject to applicable laws.


If you require assistance due to a disability in the application or recruitment process, please submit a request to

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We're committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve-in race, gender, age, cultures and beliefs and we support this diversity through all of our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.