Service Dispatcher, Operator Technician, Field Maintenance Field Technician I-V

Basin Electric Power Cooperative   Bismarck, ND   Full-time     Call Center / Customer Service
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Posted on July 8, 2021

At Basin Electric, our employees are the heart of our organization. Together with our subsidiary Dakota Gasification Company, we employ more than 1,800 people across multiple Midwestern states. In addition to competitive salaries, we offer an incredible benefits package. Please check our website for the closing dates of these job openings.

Basin Electric Power Cooperative: • Operator Technician (GGS) - Groton, SD • Service Dispatcher - Bismarck, ND • Operator Technician (LCS) - Alexander, ND

Dakota Gasification Company: • Field Maintenance Field Technician I-V - Beulah, ND

Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status. national origin, disability, and veterans status. Service Dispatcher Position Purpose: This position dispatches after hours work crews, equipment, or service vehicles in response to consumer requests concerning power outages, member service issues, and dispatching and handling line crews; and provides telephone coverage during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across nine states.

Qualifications: To perform effectively in this position, the incumbent must have strong customer service, verbal and written communication, and interpersonal skills; and the ability to assist callers in a professional manner at a level acquired through the completion of a high school diploma or equivalent (GED or HSED) and two years of office and/or customer service experience. This position works 12-hour shifts, nights, weekends, holidays, and days on a rotating basis, and on an on-call scheduled basis. Overtime may be required, as needed. Experience with personal computers in a Windows environment and with Microsoft Word and Outlook is required. The incumbent must possess or be capable of obtaining a cardiopulmonary resuscitation (CPR) certification.

Typical Physical/Mental/Environmental Demands: This position requires frequent sitting and standing/walking; and occasional reaching below and above shoulder level, use of keyboard/computer, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. This position requires good hearing and vision, and the ability to speak. It also requires the ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines. The incumbent must be able to hear alarms and have good color vision to observe color weather radar and color indicators on security systems. The incumbent must be able to quickly make decisions, follow procedures, relay vital information, and coordinate resources. In stressful situations, the incumbent must be able to perform extensive work with very little outside contact at a control console. 

If you have any questions, please contact Heather M. Schlenker at 701-557-5603.

Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.