Barclays Services LLC   Whippany, NJ   Full-time     Engineering
Posted on July 24, 2022
ENGINEER AVP, Contact Center System Engineer sought by Barclays Services LLC for its Whippany, NJ location to on bhlf of a glbl fincl srvcs org, anlyz sci, engnrng, bsns & othr dta prcsng prblms to dvlp & implmnt sltns to cmplx applctns prblms & syst admnstrtn issues. Reqs: Bach dgre or frgn equiv in Comp Engnrng, Comp Sci, or rltd fld & at lst 5 yrs of pst bach prgsvly rspnsbl exp as a Voice Infrastructure Analyst or rltd occ. Mst hve at lst 5 yrs of prgsvly rspnsbl exp w/ ech of th fllwng req skills. Prvdng knwldg & spprt fr th Avaya Communications prdct suite; Spclst knwldg of th Nuance prdct suite fr bth speech recgntn & fr Voice Biometrics; Scre Access Mgmt Systm (SAMS) Admnstrtn; Prvdng knwldg & sprt fr adjnct cntct cntr prdcts incl Vrnt (Call Rcrdng), Aspctt otbnd suite (otbnd dialng), & Cntct anlytcs (in depth analytics); Undrstndng incdnt & prblm mgmt frmewrks & ability to mnge expctntns; Prjct mgmt undrstndng incl; wrkflw & mgmt via Jira; Knwldg of th crrer telphny spce, acrss Verizon, Gamma, BT & othr carriers w/ a dtld undrstndng of SIP cnnctvty usng Session Border cntrlrs & th Avaya & othr sessn mgmt lyrs; SME for crtfctn & scrty dplymtns; & various indstry stndrd mntrng pltfrms in use w/in th bank such as Aternity, Solarwinds, Netcool, & SevOne. 40 hours/week. To apply, visit and enter job number #00278686.