Customer Service Representative
Handle all functions of the Customer Service process and general accounting activities. Effectively interact will all levels of employees, management, clients and vendors. The Customer Service Representative works with various department representatives throughout the company to ensure that all requests are completed to meet the needs of our clients.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Return calls and emails within 24 hours
Handle multiple phone lines at a time
Note accounts for all e-pay rejects
Assist with all homeowner walk-ins pertaining to billing and customer service for keys, remotes, fobs, transponders, etc.
Research accounts for misapplied and missing payments
Process all adjustments/credits to homeowner’s accounts (fines, violations, late fees and late interest)
Respond to all homeowner’s written correspondence pertaining to their account
Maintain all homeowner interactions on their account
Process all name and address changes
Issue and process homeowner payments/refunds
Initiate bank transfer paperwork between accounts when necessary
Direct Debit set-up and Direct Debit cancellation
Send Direct Debit confirmation letters
Send change of address letters for returned statements
Process fee waiver requests for homeowners
Assist homeowners for logging in through our website
Knowledge, Skills and Experience:
Excellent customer service and relationship building background skills
Demonstrate effective communication skills; oral, written and listening skills
Collaborative decision-making and problem-solving skills
Demonstrate strong organizational skills
Demonstrate time management abilities in a fast-paced, multitasking environment
Set and communicate deadlines
Follow through on tasks for clients and colleagues
Must be able to work independently in a team environment
Bookkeeping and Accounts Receivable experience
Must be analytical, proactive, and detail-oriented
Must be patient, handle stressful situations, and maintain professionalism at all times.
Must be punctual
The position requires proficiency with English. The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing.
Regular business hours and overtime as required
Job Type: Full-time