Inbound Customer Service RepresentativeAMERICAN CUSTOMER CARE
Inbound Customer Service Representative American Customer Care Bristol, CT 06010.
- Answer incoming customer service calls on behalf of a top soup manufacturing company.
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue.
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions.
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs.
- Use the product database and website to suggest merchandise appropriate for individual customers' needs.
- Edit notes taken during a phone call and customize standard letter used to accompany samples/coupons sent to consumers.
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program-specific policies.
* Minimum High School Diploma (or equivalent)
* Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
* Experience in an environment in which customer interaction is required
* Fluency in the Spanish language a plus.
* Excellent oral and written communication skills in English
* Starting pay is $12 - $13 per hour based on experience.