Inbound Customer Service Representative

Bristol, CT Full-time
Posted on November 7, 2019

Inbound Customer Service Representative American Customer Care Bristol, CT 06010.


Job Description

  • Answer incoming customer service calls on behalf of a top soup manufacturing company.
  • Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue.
  • Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions.
  • Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs.
  • Use the product database and website to suggest merchandise appropriate for individual customers' needs.
  • Edit notes taken during a phone call and customize standard letter used to accompany samples/coupons sent to consumers.
  • Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program-specific policies.

Requirements include:

* Minimum High School Diploma (or equivalent)

* Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.

* Experience in an environment in which customer interaction is required

* Fluency in the Spanish language a plus.

* Excellent oral and written communication skills in English

* Starting pay is $12 - $13 per hour based on experience.