Home Care Lead Scheduler

We are a long standing & proven Tri-Cities home care agency seeking to hire a Home Care Scheduler who is committed to making a difference in the lives of others.

Our Kennewick, WA location is currently accepting applications for a full-time Scheduling Coordinator. Preferably with Home Health and scheduling experience.

Responsibilities will include:

• Effectively establish a rapport with caregivers and clients.
• Schedule caregivers in a way that is ideal for clients and within the caregivers availability ensuring all clients authorized hours are utilized.
• Answer telephone calls and coordinate changes in client and caregivers schedules.
• Manage day to day office and field operations to ensure quality assurance of services.
• Ensure the monthly authorized hours are successful scheduled and utilized.
• Ensure all client & caregiver scheduling is completed 30-45 days in advance.

The scheduler will need to find replacements should a caregiver call out.

The ideal candidate will have:

• One to three years of home care or healthcare industry experience and/or training or;
• Previous scheduling, wait staff experience and planning experience
• Exceptional interpersonal and communication skills
• Outstanding relationship building and leadership skills
• Ability to effectively manage the demands of a FAST PACED job & with strong ability to multi-task.
• Computer Skills with knowledge of Microsoft Excel.
• MUST BE CUSTOMER SERVICE ORIENTED.