Customer Service Representative

AgCountry Farm Credit Services   Olivia, MN   Full-time     Call Center / Customer Service
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Posted on January 14, 2021

Primary Duties and Responsibilities: 

* Present a professional and welcoming image of AgCountry to customers, office visitors, and callers.  Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area, office mail, etc.

* Develop and maintain positive customer relationships.  Ensure timely, thorough, and responsive service that exceeds customer expectations. 

* Establish and continue open communication with customers to enable identification of needs and expectations.  Represent AgCountry as a provider of a broad range of financial services and refer to appropriate team members for follow-up. 

* Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain accurate, up-to-date loan files, may close loans and input data.  Monitor branch delinquencies.  Input and monitor the fee tracking process and other financial service products and services.

* Provide administrative and technical support to the AgCountry financial services department which includes scheduling appointments, preparing files for appointments, maintaining customer files, keying and printing of forms/reports and scanning and proofing of insurance documents.

* Obtain a firm grasp of AgCountry’s Customer Relationship Management System.

* Enhance overall branch operations through efficient administrative support.  

Required Qualifications:

* Associate’s degree and related business experience.

* 1 to 3 years of administrative experience in a lending environment or equivalent.

* Proven customer service skills; ability to communicate effectively with customers and co-workers.

* Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications.

* Strong organizational skills and solid oral and written communication skills.

Closing Date: January 31, 2021 6PM CT

At AgCountry, we have a 'Total Rewards' strategy that includes an extensive package of benefits.

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"We Bring More to Your Table" 

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