Customer Service Representative

AgCountry Farm Credit Services   Devils Lake, ND   Full-time     Call Center / Customer Service
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Posted on March 24, 2020

We are seeking a full-time Customer Service Representative to join our Devils Lake, ND office.

In this role, you will assist lending staff, maintain loan files, identify customer needs and assist financial services staff, through efficient administrative support. 

Primary Duties and Responsibilities: 
Present a professional and welcoming image of AgCountry to customers, office visitors, and callers.  Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area, office mail, etc.

Develop and maintain positive customer relationships.  Ensure timely, thorough, and responsive service that exceeds customer expectations. 

Establish and continue open communication with customers to enable identification of needs and expectations.  Represent AgCountry as a provider of a broad range of financial services and refer to appropriate team members for follow-up. 

Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain accurate, up-to-date loan files, may close loans and input data.  Monitor branch delinquencies.  Input and monitor the fee tracking process and other financial service products and services.

Provide administrative and technical support to the AgCountry insurance department which includes scheduling appointments, preparing files for appointments, maintaining customer files, keying and printing of forms/reports and scanning and proofing of insurance documents.

Obtain a firm grasp of AgCountry’s Customer Relationship Management System.

Enhance overall branch operations through efficient administrative support.  

Required Qualifications:

Associate’s degree and related business experience.

1 to 3 years of administrative experience in a lending environment or equivalent.

Proven customer service skills; ability to communicate effectively with customers and co-workers.

Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications.

Strong organizational skills and solid oral and written communication skills.

We have a 'Total Rewards' strategy that includes an extensive package of benefits for full time employees.

Closing Date: April 13, 2020 7 PM CT

Click "apply" to apply online

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