Flight Coordinator, Dispatcher
Aerocare Air Ambulance Service
Location
Sugar Grove, IL 60554
Salary
$17.00 – $18.00 per hour
Job type
Full-time
Job Description
AeroCare; a leading domestic and international air ambulance provider has an immediate opening in our Sugar Grove, IL Dispatch Center. The ideal candidate must be able to work independently in a fast-paced environment. This is a swing shift position scheduled for 3-4 shifts per week, 36-40 hours. This shift starts at 3PM for 12 hour shifts.
The primary role of the Flight Coordinator, Dispatcher is to coordinate all aspects of air and ground missions both in the air ambulance arena including international trips as well as organ procurement activity in order to ensure optimal patient care, customer safety, and satisfaction. This position requires the ability to utilize timelines and regulations for aviation to plan trips accordingly, provide all logistical support for flight crews during an air ambulance mission, as well as hospitals that conduct organ procurement.
Requirements: Applicant must be able to show proficiency in these areas:
· High School diploma or GED.
· Speak, write and understand English fluently.
· Have basic knowledge of Word and Excel and other Microsoft Office products.
· Work any assigned shifts including nights weekends and holidays.
· May be required to work non-standard work hours and on-call response.
· Be able to rapidly gather, prioritize, organize, and perform multiple tasks accurately
· Must have experience in aviation, dispatch, logistic, or customer service roles.
· MUST HAVE great customer service skills and be able to demonstrate and work as a team.
· Must complete orientation within 60 days of hire
· Excellent communication skills are required
· Detail oriented
· Friendly and outgoing personality
· Excellent phone and email etiquette required. Speak clearly and intelligently
· Ability to deal with stress calmly
· Strong data entry abilities and aviation background preferred.
· A brief example of duties is outlined below;
Duties & Responsibilities:
· Initiates, coordinates and monitors the status of all missions, both Air Ambulance and SOG flights, and/or grounds using appropriate protocols and/or policies.
· Answers and properly routes all communication in coming to Comm. Center
· Maintains documents, files and computer logs.
· Rapidly identifies and uses resources such as the internet flight explorer, or any other program.
· Provides customer service to internal and external employ customers
· Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues
· Track all missions via Flight Explorer/Flight Aware and by use of radio for grounds.
· Tracks the location and status of all aircraft and vehicles.
· Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight
· Responsible for crew logistics arranging/coordinating crew ground transportation and hotel accommodations, as well as commercial airline arrangements
· Order meals for customers and flight crew.
· Work with sales department to coordinate flight time for most efficient use of permit time limitations for international flights
· Review, prepare and submit post flight expense reports specific to respective duties
· Upon completion of initial training must perform all aspects of Comm. Center policy and procedure manual without assistance
· International training must be completed within one year of hire and the following will be required:
· Ensures all ground handling, fuel, landing/departure slots, landing/overfly permits and customs requirements are in order before releasing a flight
· Maintain working knowledge of airspace maps to facilitate acquisition of all geographically appropriate permits
· Responsible for acknowledging and maintaining updated company blanket permits, aircraft documents, crew documents, and procedures in order to fulfill aforementioned items.
· Must obtain NAACS certification within 2 years of employment.
· Other projects and responsibilities may be added at the company's discretion
Physical Demands:
· The ideal candidate needs to be physically able to sit in a chair and operate a computer, telephone and other necessary office equipment for an extended period of time.
· Will be required to function appropriately and efficiently under high stress and pressing time constraints.
· This position requires the ability to respond to calls as soon as they are received and begin working on respective tasks immediately
Aerocare’s benefit package includes: Group health insurance plan (Medical, Dental, Vision, Life), Short Term Disability, Matching 401K, Paid Time off and Holiday pay.
Hires Needed: 2 - 4 hires
Expected Hiring Date: 2 to 4 weeks
Apply method: Email (jgoniwicha@aerocare.com, astelter@aerocare.com)
Language
English
Additional Job Details
· Benefits offered: Health insurance, Dental insurance, Other types of insurance